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resumeConversation


Event Name

resumeConversation

Event Description

Event is emitted when agent requests to agent manager to resume the conversation

Emitter 

Agent Desk

Name

Description

Payload Properties

participantId

type: String 

ID of the supervisor for whom the event has been emitted

conversationId

type: String 

ID of the conversation for whom the event has been emitted

-

roomInfo

type: Object

-

state

type: String

desc: "ACTIVE"

JSON
{
  "participantId": "65a63fee6a264c3b8edece8a",
  "conversationId": "65b3acaec94e6061e70a0ef5",
  "roomInfo":  {
    "id": "65a625609487373651365bfb",
    "mode": "CONTACT_CENTER"
  },
  state: "ACTIVE"
}


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