taskRequest

Event Name	taskRequest
Event Description	Event is triggered on a new conversation request.
Emitter	Agent Manager

Name	Description	Payload Properties
channelSession	type: Object desc: contains values of properties related to the session that has been established through a particular channel e.g. web.
ccUser	type: Object desc: This object contains agent information	Properties are described here.
taskId	type: String desc: ID of the task i.e. chat/call request	-
taskState	type: Object	name - current state of the task
conversationId	type: String desc: ID of the conversation	-
roomInfo	type: Object
taskDirection	type: string Direction of the task either INBOUND or OUTBOUND
queue	type: Object	id - ID of the queue name - name of the queue
note	type: string
requestedBy	type: string

JSON

{
  "conversationId": "67c1cb75956d765cfc275754",
  "channelSession": {
    "participantType": "ChannelSession",
    "id": "67c1cb74d9244213fbf316d5",
    "channel": {
      "id": "673f128f7f433c0c29f3e997",
      "name": "chat-khurram",
      "serviceIdentifier": "0900",
      "defaultOutbound": false,
      "tenant": {
        "id": "6790b05cf718dd632e317c9e",
        "name": null
      },
      "channelConfig": {
        "id": "6790b05cf718dd632e317c9f",
        "channelMode": "HYBRID",
        "conversationBot": "",
        "responseSla": 0,
        "customerActivityTimeout": 600,
        "customerSla": {
          "totalDuration": null,
          "action": null,
          "startTime": null
        },
        "customerIdentificationCriteria": {
          "value": null
        },
        "routingPolicy": {
          "agentSelectionPolicy": "LONGEST_AVAILABLE",
          "routeToLastAgent": false,
          "routingMode": "PUSH",
          "routingObjectId": "673f125576e125429ea2f2b7",
          "agentRequestTtl": 800
        },
        "botId": "6712cf4bfb156449bb04ce99"
      },
      "channelConnector": {
        "id": "6712cb370b72db03b37236b9",
        "name": "web",
        "channelProviderInterface": {
          "id": "6712cb300b72db03b37236b7",
          "name": "web",
          "supportedChannelTypes": [
            {
              "id": "671270060b72db03b37236ad",
              "name": "WEB",
              "channelLogo": "_WEB.svg",
              "isInteractive": true,
              "mediaRoutingDomain": "6305de07166ba1099d11d8e6"
            }
          ],
          "providerWebhook": "http://ef-web-channel-manager-svc:7000",
          "channelProviderConfigSchema": []
        },
        "channelProviderConfigs": [],
        "tenant": {
          "id": "67aa110f0bda607923ca9bfa",
          "name": null
        }
      },
      "channelType": {
        "id": "671270060b72db03b37236ad",
        "name": "WEB",
        "channelLogo": "_WEB.svg",
        "isInteractive": true,
        "mediaRoutingDomain": "6305de07166ba1099d11d8e6"
      }
    },
    "customer": {
      "_id": "67c1cb75d66fbd82f98990ad",
      "firstName": "test",
      "phoneNumber": [],
      "isAnonymous": true,
      "__v": 0,
      "web": [
        "0991223"
      ],
      "urlTest2": "https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/2528142/Agent+Desk+Permissions+-+Resource+Scope+Groups+Mapping"
    },
    "customerSuggestions": [],
    "channelData": {
      "channelCustomerIdentifier": "0991223",
      "serviceIdentifier": "0900",
      "requestPriority": 0,
      "customerFirstName": "test",
      "customerLastName": null,
      "additionalAttributes": [
        {
          "key": "WebChannelData",
          "type": "WebChannelData",
          "value": {
            "browserDeviceInfo": {
              "browserId": null,
              "browserIdExpiryTime": null,
              "browserName": null,
              "deviceType": null
            },
            "queue": "",
            "locale": {
              "timezone": null,
              "language": null,
              "country": null
            },
            "formData": {
              "id": 0.15920776548895632,
              "formId": "676abb5d245290002736779a",
              "filledBy": "web-widget",
              "attributes": [
                {
                  "value": "test",
                  "key": "first_name",
                  "type": "string"
                },
                {
                  "value": "0991223",
                  "key": "phone",
                  "type": "string"
                }
              ],
              "createdOn": "2025-02-28T14:43:00.364Z"
            }
          }
        }
      ]
    },
    "latestIntent": null,
    "customerPresence": {
      "value": null
    },
    "isActive": true,
    "conversationId": "67c1cb75956d765cfc275754",
    "roomInfo": {
      "id": "67c1cb75956d765cfc275753",
      "mode": "CONTACT_CENTER"
    },
    "state": {
      "name": "STARTED",
      "reasonCode": "CUSTOMER"
    },
    "channelSessionDirection": "INBOUND",
    "active": true
  },
  "roomInfo": {
    "id": "67c1cb75956d765cfc275753",
    "mode": "CONTACT_CENTER"
  },
  "taskId": "8d0e3f28-3094-4f08-8d53-f2758b8bd06d:0b5e04fa-8b51-4aaf-ae6c-aa0004aa38aa",
  "taskState": {
    "name": "RESERVED"
  },
  "taskDirection": "INBOUND",
  "queue": {
    "id": "673f125576e125429ea2f2b7",
    "name": "chat-khurram"
  },
  "note": null,
  "requestedBy": null,
  "correlationId": "44737847-ec2e-44b5-b460-3eedb89e8592"
}