Upgrade Guide CX4.9.1 to CX4.9.2

Before upgrading, ensure that the system is idle, i.e; all agents are logged out from the AgentDesk.
Make sure the system is idle for 30 minutes to sync the reporting data.
Always safe to take a backup of the current deployment directory.

Clone the CX repository on the target server

CODE

# Create CX-4.9.2 directory from root
mkdir CX-4.9.2
# Navigate to CX-4.9.2
cd CX-4.9.2
# Clone the CX-4.9.2 branch of cim-solution repository
git clone -b CX-4.9.2 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-4.9.2
# Navigate to root(previous) directory
cd ..

Update helm repo
CODE
```
helm repo update expertflow
```

Change the directory to the current deployment of CX

CODE

change directory to following path in current deployment
cd CX-4.9.1/kubernetes

Deploy APISIX Routes
Use the following guide to deploy APISIX

Update the Agent-Desk helm chart

CODE

#Update Agent Desk helm chart
Edit/update the values file helm-values/cx-agent-desk-custom-values.yaml with

Unified-Agent Tag : 4.9.2
helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 4.9.2

Update the Campaigns helm chart

CODE

# Update Campaigns helm chart
Edit/update the values file helm-values/cx-campaigns-custom-values.yaml with


add the following annotation in campaigns-backend under annotation 

nginx.ingress.kubernetes.io/proxy-body-size: "6m"

Add the following variable in campaign-studio under extraEnvVar

      - name: UCCE_FQDN
        value: 192.168.1.89
      - name: UCCE_USERNAME
        value: administrator@ucce.ipcc
      - name: UCCE_PASSWORD
        value: Expertflow464
      - name: UCCX_FQDN
        value: 192.168.1.33
      - name: UCCX_USERNAME
        value: Administrator
      - name: UCCX_PASSWORD
        value: Expertflow464
      - name: ALLOW_CISCO_SELF_SIGNED_CERTS
        value: "true"
      - name: CISCO_PROXY
        value: 'https://{{ .Values.global.ingressRouter }}/campaign-studio'


Campaigns Backend Tag: 4.9.2
campaign-studio Tag: 4.9.2
campaign-scheduler Tag: 4.9.2

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-campaigns --debug --values helm-values/cx-campaigns-custom-values.yaml expertflow/campaigns --version 4.9.2

Update the Channel helm chart

CODE

# Update Channel helm chart
Edit/update the values file helm-values/cx-channels-custom-values.yaml with following tags

360 tag: 4.9.2
Facebook tag: 4.9.2
Instagram tag: 4.9.2
Twilio tag: 4.9.2
Twitter tag: 4.9.2
Viber tag: 4.9.2
Telegram tag:4.9.2
Smpp tag: 4.9.2
Email tag: 4.9.2
Exchange Email tag: 4.9.2
YouTube tag: 4.9.2
Whatsapp tag: 4.9.2
LinkedIn tag: 4.9.2

helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"   --debug   cx-channels --values  helm-values/cx-channels-custom-values.yaml  expertflow/channels --version 4.9.2

PostgreSQL Script
License manager PSQL subscription_order Table creation script

Update the Core helm chart

CODE

#Update Core Component helm chart
Edit/update the values file helm-values/ef-cx-custom-values.yaml with


Add the following variable in unified-admin under extraEnvVar

      - name: LICENSE_EXPIRY_WARNING_DAYS
        value: "130"
        
Add the following variable in license-manager under extraEnvVar
      - name: EF_SHOP_HOST_FQDN
        value: stage-web.expertflow.com     
      - name: CONSUMER_KEY
        value: 'ck_5722272213436c38d46580a412dca3517d7c7321'
      - name: CONSUMER_SECRET
        value: 'cs_6ee59aab70191e2a62863ae2c3560beaa561f6aa'
        
Add the following variables in web-channel-manager under extraEnvVar
      - name: KEYCLOAK_USERNAME_CUSTOMER
        value: "customer"
      - name: KEYCLOAK_PASSWORD_CUSTOMER
        value: "customer"        
        
unified-admin: 4.9.2
agent-manager: 4.9.2
bot-framework: 4.9.2
conversation-manager: 4.9.2
conversation-monitor: 4.9.2
customer-channel-manager: 4.9.2
media-routing-engine: 4.9.2
historical-reports-manager: 4.9.2
realtime-reports-manager: 4.9.2
state-events-logger: 4.9.2
license-manager: 4.9.2
web-channel-manager tag: 4.9.2
customer-widget tag:  4.9.2

helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 4.9.2

Update the Elevo helm chart

CODE

helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"  cx-eleveo --debug --values helm-values/ef-cx-eleveo-custom-values.yaml  expertflow/eleveo --version 4.9.2

Update the CX Surveys helm chart

CODE

helm upgrade --install --namespace expertflow  --set global.efCxReleaseName="ef-cx"  cx-surveys  --debug --values helm-values/cx-surveys-custom-values.yaml expertflow/surveys --version 4.9.2