Microsoft Dynamics CRM Omnichannel Integration

Expertflow provides Voice and Chat CTI connectors for Microsoft CRM. Currently, our connectors are supported with Cisco Contact Center (UCCE, PCCE, UCCX) and Expertflow Cloud Contact Center.  

Cisco Contact Center Connectors 

We support two types of CTI Connectors:

HC Integration with MS CRM 

Expertflow Cloud Contact Center Connectors 

We only support Web Based CTI Connector:

Expertflow CUCM MSCRM Connector 

We are constantly updating our documentation. If the document you require is not available here. Please let us know here and will revert via email.