Deployment Guide

Solution Prerequisites

Internet should be available on the machine where the application is being installed and connections on port 9242 should be allowed in the network firewall to carry out the installation steps.  All the commands start with a # indicating that root user privileges are required to execute these commands. Trailing # is not a part of the command.

Configure Log Rotation

Add the following lines in /etc/docker/daemon.json file (create the file if not there already) and restart the docker daemon using systemctl restart docker. Perform this step on all the machines in the cluster in case of HA deployment.

Installing Application

1. Download the deployment script deploy-wallboard.sh and place it in the /root directory. This script will:
   1. delete the wallboard directory in the present working directory if it exists.
   2. clone the wallboard repository from gitlab in the present working directory.

2. To execute the script, give it the execute permissions and execute it. 

   # chmod +x deploy-wallboard.sh # ./deploy-wallboard.sh

3. Create two databases in your DB server corresponding to wallboard and umm. This step is only required if you're using your own DB server/cluster. If you're using the built in MSSQL database server, you don't need to do anything. 

4. Update environment variables  in the following files inside /root/wallboard/docker/environment_variables folder.

   1. common-variables.env

      Name	Description
      Do not change the default values for non-HA deployment OR if you want to use the built in database. For HA, use SQL server cluster settings instead of the defaults. If you want to use your own MSSQL instance anyway, update the following variables accordingly.
      DB_URL	Wallboard database connection url For example: jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name;instanceName=SomeInstance
      DB_USER	database user
      DB_PASSWORD	database password
      DB_DRIVER	JDBC driver e.g., net.sourceforge.jtds.jdbc.Driver
      DB_DIALECT	Database dialect e.g., org.hibernate.dialect.SQLServer2008Dialect
      CISCO_TYPE	uccx for UCCX and ucce for UCCE/PCCE
      SSO_ENABLED	false
      SLA_decimal	true The SLA value will be displayed for up to 2 decimal points false The SLA value will be rounded off

   2. umm-variables.env

      Name	Description
      Do not change the default values for non-HA deployment OR if you want to use the built in database. For HA, use SQL server cluster settings instead of the defaults. If you want to use your own MSSQL instance anyway, update the following variables accordingly.
      DB_URL	UMM  database connection url For example: jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name jdbc:jtds:sqlserver://<MACHINE-IP or FQDN>:PORT/db_name;instanceName=SomeInstance
      DB_USER	database user
      DB_PASS	database password
      DB_DRIVER	JDBC driver e.g., net.sourceforge.jtds.jdbc.Driver
      DB_DIALECT	Database dialect e.g., org.hibernate.dialect.SQLServer2008Dialect
      Change the following variables as per your environment
      PRIM_FINESSE_IP	Primary Finesse URL including port (if not 80 or 443) For example: http://finesse10-5.com https://finesse12-0.com:8445
      SEC_FINESSE_IP	Secondary Finesse URL including port (if not 80 or 443) For example: http://finesse10-5.com https://finesse12-0.com:8445
      FINESSE_USER	Finesse administrator user
      FINESSE_PASS	Finesse administrator password
      ADMIN_PASS	Password of the admin user

   3. synchronizer-variables.env

      Name	Description
      CC_TYPE	Decides whether Cisco contact center is UCCX or UCCE Holds string "UCCX" for UCCX and "UCCE" for UCCE. Default is UCCX
      REDUNDANT_DEPLOYMENT	Decides if synchronizer deployment is redundant. Set it to "true". Holds strings "true" or "false". Default is false
      INSTANCE_NAME	Used for differentiation of instances when deployed redundant, could be any string. It should be different on both machines.
      SYNC_AGENTS	To enable Agent sync set it to "true", default is true
      SYNC_AGENTS_STATS	Enables/disables agents stats sync, default is true
      SYNC_AGENTS_EMAIL_STATS	Enables/disables agent email stats, default is false
      SYNC_QUEUES_STATS	Enables/disables queue stats, default is true
      SYNC_QUEUES	Enables/disables queues/skillgroups in case of UCCE, default is true
      DB_RETRY_ATTEMPTS	2
      DB_TIMEOUT_CONNECTION	1800
      Following variables are used when CC_TYPE = "UCCX"
      UCCX_PUB_IP	Primary UCCX IP
      UCCX_PUB_USERNAME	Primary UCCX admin username
      UCCX_PUB_PASSWORD	Primary UCCX admin password
      UCCX_SUB_USERNAME	Secondary UCCX admin username
      UCCX_SUB_PASSWORD	Secondary UCCX admin password
      UCCX_PUB_DB_PASSWORD	Primary UCCX database reporting user (hruser) password
      UCCX_SUB_DB_PASSWORD	Secondary UCCX database reporting user (hruser) password
      UCCX_REAL_TIME_PORT	UCCX real-time APIs port, default is 9080
      CCX_AGENT_STATE_REST_OPERATION	GET for UCCX 12.0, POST for other versions
      SLA_FORMULA	1 = (Calls Answered/ Calls presented) * 100 2 = (Calls Answered met SL/ Calls presented) * 100 3 = (Calls answered met SL / (totalCalls - Number of calls abandoned met SL)) * 100 4 = (Calls answered met SL + Calls abandoned met SL)/Calls presented) * 100
      CCX_SSL	false if CCX APIs are available on http
      CCX_API_TIMEOUT	9000 This value can be increased if CCX APIs response is very slow
      Following variables are used when CC_TYPE = "UCCE"
      CCE_DB_URL	UCCE awdb database url jdbc:jtds:sqlserver://192.168.1.87:1433/ucce_awdb
      CCE_DB_USER	CCE database user
      CCE_DB_PASSWORD	CCE database password
      SYNC_AGENTS_EMAIL_STATS	false

5. The following configuration must be done at UCCX. This will allow UCCX System to write real-time data to tables that Synchronizer uses to fetch for gadgets.
   1. Go to Tools > “Real Time Snapshot Config” on UCCX Administration UI.
   2. Enable all three checkboxes
   3. Select “5” from dropdown against “Data Writing Interval”
   4. Provide the IP addresses of the machine where Synchronizer will run (comma separated IPs in case of HA, otherwise only one IP) separated by commas in the field against “Server Name” under “Wallboard System.
   5. Click on update button. 

      

6. Get domain/CA signed SSL certificates for wallboard FQDN/CN and place the files in /root/wallboard/docker/certificates folder. The file names should be server.crt and server.key.
7. Update the translation files inside /root/wallboard/docker/translations folder for multilingual UI. The file names in translation folder should remain unchanged.

8. Having environment configurations done, copy the wallboard directory on the second machine in/rootdirectory using the following command. 

   # scp -r /root/wallboard root@<machine-ip>:/root/

9. Having copied the wallboard directory to the second machine, got to /root/wallboard/docker/environment-variables and update INSTANCE_NAME variable in synchronizer-variables.env. Set it to any value other than the value that is set in the first machine. It will differentiate the two VMs as only one synchronizer service will be active. If one goes down, the other starts synchronizing data from UCCE/UCCX.

10. Execute the following commands inside /root/wallboard directory on both machines.

    # chmod 755 install.sh # ./install.sh

11. Run the following command to ensure that all the components are up and running. The screenshot below shows a sample response for a standalone non-HA deployment. 

    # docker ps

    

    
    
    

12. Run below in script in wallboard database once the containers are up and running 

    CODE

    ALTER TABLE queue ADD skill_group_id int;
    
    ALTER TABLE queue ADD agent_group_id int;

13. If queue and agent attributes are not loading while creating gadgets, restart  NGINX (docker_proxy_1) container using the following command 

    CODE

    docker restart container_id

Virtual IP configuration

Repeat the following steps for all the machines in the HA cluster.

1. Download keepalived.sh script and place it in /root directory.

2. Give execute permission and execute the script: 

   # chmod +x keepalived.sh # ./keepalived.sh

3. Configure keep.env file inside /root/keep-alived folder

   Name	Description
   KEEPALIVED_UNICAST_PEERS	IPs of the machines in the cluster. On each machine, this variable should have the IP of the other machine in HA
   KEEPALIVED_VIRTUAL_IPS	Virtual IP of the cluster. It should be available in the LAN. For example: 192.168.1.245
   KEEPALIVED_PRIORITY	Priority of the node. Instance with lower number will have a higher priority. It can take any value from 1-255.
   KEEPALIVED_INTERFACE	Name of the network interface with which your machine is connected to the network. On CentOS, ifconfig or ip addr sh will show all the network interfaces and assigned addresses.
   CLEARANCE_TIMEOUT	Corresponds to the initial startup time of the application in seconds which is being monitored by keepalived. A nominal value of 60-120 is good enough
   KEEPALIVED_ROUTER_ID	Do not change this value.
   SCRIPT_VAR	This script is continuously polled after 2 seconds. Keepalived relinquishes control if this shell script returns a non-zero response. For wallboard, it should be: pidof dockerd && wget -O index.html https://localhost:443

4. Give the execute permission and execute the script: 

   # chmod +x keep-command.sh # ./keep-command.sh

Adding License

1. Browse to https://FQDN/umm in your browser (FQDN will be the domain name assigned to the IP/VIP). 
2. Click on the red warning icon on right, paste the license in the field and click save. 
   

   

3. Go to https://FQDN to access wallboard front-end. (FQDN will be the domain name assigned to the VIP).
4. Go to Data Service on left side menu to define data services. There will be two data services named Agent Service and Queue Service with the following URLs.

       https://FQDN/agent-service and https://FQDN/queue-service 

            

   

Uninstalling

To uninstall the application completely, execute the following commands.

Troubleshooting

• To update any changes in the environment variables and/or compose file, simply execute the install script again:

  /root/wallboard/install.sh

• To restart the whole stack completely, execute the following commands: 

  # docker-compose -f /root/wallboard/docker/docker-compose.yml down # /root/wallboard/install.sh