DIALING
| Event Name | DIALING |
|---|---|
| Description | This event is invoked only when a manual outbound call is dialed by the agent from a unified service desk. |
Event Parameters
Following are the parameter details
Parameter | Value | Is Mandatory | Description |
|---|---|---|---|
CallType | Outbound | Mandatory | |
| CallState | Dialing | Mandatory | |
| ani | Mandatory | Calling Number | |
| DNIS | Mandatory | ||
| CallId | Mandatory | Dialog ID of the current call | |
| CallAbandoned | False | Mandatory | |
| ManualOutBoundCall | True | Mandatory | |
activityDialogID | Mandatory | Dialog ID of the main call | |
| callVariable1 | Optional | The occurrence based on the value | |
| callVariable2 | Optional | The occurrence based on the value | |
| callVariable3 | Optional | The occurrence based on the value | |
| callVariable4 | Optional | The occurrence based on the value | |
| callVariable5 | Optional | The occurrence based on the value | |
| callVariable6 | Optional | The occurrence based on the value | |
| callVariable7 | Optional | The occurrence based on the value | |
| callVariable8 | Optional | The occurrence based on the value | |
| callVariable9 | Optional | The occurrence based on the value | |
| callVariable10 | Optional | The occurrence based on the value | |
| previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |