HELD
Event Name | HELD |
---|---|
Description | This event is invoked only when the main call is held. |
Event Parameters
Following are the parameter details
Parameter | Value | Is Mandatory | Description |
---|---|---|---|
CallType | Inbound/Outbound | Mandatory | |
CallState | Hold | Mandatory | |
ani | Mandatory | Calling Number | |
DNIS | Mandatory | ||
CallId | Mandatory | Dialog ID of the current call | |
CallAbandoned | False | Mandatory | |
ManualOutBoundCall | False | Mandatory | The Value is True only if the call is a manual outbound call. |
activityDialogID | Mandatory | Dialog ID of the main call | |
WrapUp | Optional | The occurrence based on the value | |
CallAction | Optional | CONSULT\CONFERENCE\TRANSFER\BLINDTRANSFER | |
callVariable1 | Optional | The occurrence based on the value | |
callVariable2 | Optional | The occurrence based on the value | |
callVariable3 | Optional | The occurrence based on the value | |
callVariable4 | Optional | The occurrence based on the value | |
callVariable5 | Optional | The occurrence based on the value | |
callVariable6 | Optional | The occurrence based on the value | |
callVariable7 | Optional | The occurrence based on the value | |
callVariable8 | Optional | The occurrence based on the value | |
callVariable9 | Optional | The occurrence based on the value | |
callVariable10 | Optional | The occurrence based on the value | |
BACampaign | Optional | Campaign Variables | |
BAStatus | Optional | Campaign Variables | |
BAResponse | Optional | Campaign Variables | |
BAAccountNumber | Optional | Campaign Variables | |
BADialedListID | Optional | Campaign Variables | |
BATimeZone | Optional | Campaign Variables | |
BABuddyName | Optional | Campaign Variables | |
previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |