Solution Prerequisites

Prerequisites for USD Connector

This section should cover CRM version, any specific configurations required on CRM and/or any required components.
This also includes prerequisites for the agent machine, access permissions, any required applications/settings on the agent machine to deploy/install USD Connector on the agent machine.

Hardware / Software Prerequisites

Unified Service Desk requires an instance of Microsoft Dynamics 365 for Customer Engagement apps and Microsoft Dynamics 365 for Customer Engagement apps (on-premises).
Windows 10, Windows 7 Service Pack 1, Windows 8, Windows 8.1
Recommended screen resolution (in pixels): 1920 x 1080
Recommended zoom level in Magnifier: 100%
Internet Explorer 11, Internet Explorer 10 or Internet Explorer 9

For detailed information about the minimum system requirements for installing the Unified Service Desk client application and deploying the sample packages, see Hardware Requirements from Microsoft.

For Generic Connector prerequisites, see Generic Connector Deployment Prerequisites.