Compatibility Guide
Agent Interfaces
- MS CRM Web Page
Integration Approaches
| Classic UI | Use the Classic UI to develop a UI application inside Dynamics CRM. The default UI below version 9.0. |
|---|---|
| Unified Client Interface (UCI) |
|
| Channel Integration Framework (CIF) | Available only for Dynamics 365 online, a Javascript toolbar maybe embedded via this interface. |
| Custom Javascript Embedding | For MS CRM that supports classic UI, the Javascript Toolbar is embedded using the Custom Javascript embedding approach. |
Compatibility Matrix
The agent app may be embedded through any of the supported integration approaches.
| MS CRM Version | CRM 365 Online (9.x) | CRM 365 On-premise (9.x) | CRM 2016 (8.x) | CRM Dynamics 365 On-premise (8.2) | CRM 2015 (7.x) |
|---|---|---|---|---|---|
| Connector | Web-CTI | Web-CTI | Web-CTI | Web-CTI | Web-CTI |
| Classic UI |  |  | | | |
| UCI | | | | | |
| CIF 1.0 |  | | | | |
| Custom JS |  |  | | | |
| CIF 2.0 | | | | | |
Supported Cisco Contact Center Versions
| UCCE | PCCE | UCCX |
|---|---|---|
| UCCE 12.0 | PCCE 12.0 | UCCX 12.0 |
| UCCE 12.5 | PCCE 12.5 | UCCX 12.5.1 |
| UCCE 12.6 |
INFO
Technically starting from Cisco 11.0 till 12.6 all versions should work, However on the above version we have specifically run the Test Cycle. We can also run a smoke test cycle for any other version if required
Compatibility Matrix
Browser Compatibility | ||
Browser | Version | Compatibility |
| Firefox | 122.0.1 (32-bit) | COMPATIBLE |
| Google Chrome | 123.0.6312.59 (Official Build) (64-bit) | COMPATIBLE |
Recommended Browser: FireFox
Microsoft Dynamics 365 CRM Compatibility | ||
MS CRM 365 | Tested Version | Compatibility |
| ONLINE | 9.2.24013.00186 | COMPATIBLE |
| ON-PREMISE | 9.1.0001.0914 | COMPATIBLE |
| Maybe developed on-demand |
 | Not Supported |
| Supported |
NOTE
MS CRM Web-Connector is not yet integrated with Hybrid Chat, however, the technical feasibility is available, We can schedule this development on-demand