Agent Interfaces
-
MS CRM Web Page
Integration Approaches
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Classic UI |
Use the Classic UI to develop a UI application inside Dynamics CRM. The default UI below version 9.0. |
|---|---|
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Unified Client Interface (UCI) |
|
|
Channel Integration Framework (CIF) |
Available only for Dynamics 365 online, a Javascript toolbar maybe embedded via this interface. |
|
Custom Javascript Embedding |
For MS CRM that supports classic UI, the Javascript Toolbar is embedded using the Custom Javascript embedding approach. |
Compatibility Matrix
The agent app may be embedded through any of the supported integration approaches.
|
MS CRM Version |
CRM 365 Online (9.x) |
CRM 365 On-premise (9.x) |
CRM 2016 (8.x) |
CRM Dynamics 365 On-premise (8.2) |
CRM 2015 (7.x) |
|---|---|---|---|---|---|
|
Connector |
Web-CTI |
Web-CTI |
Web-CTI |
Web-CTI |
Web-CTI |
|
Classic UI |
|||||
|
UCI |
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CIF 1.0 |
(tick) |
||||
|
Custom JS |
(question) |
||||
|
CIF 2.0 |
(tick) |
Supported Cisco Contact Center Versions
|
UCCE |
PCCE |
UCCX |
|---|---|---|
|
UCCE 12.0 |
PCCE 12.0 |
UCCX 12.0 |
|
UCCE 12.5 |
PCCE 12.5 |
UCCX 12.5.1 |
|
UCCE 12.6 |
|
|
Technically starting from Cisco 11.0 till 12.6 all versions should work, However on the above version we have specifically run the Test Cycle. We can also run a smoke test cycle for any other version if required
Compatibility Matrix
|
Browser Compatibility |
||
|
Browser |
Version |
Compatibility |
|
Firefox |
122.0.1 (32-bit) |
Compatible |
|
Google Chrome |
123.0.6312.59 (Official Build) (64-bit) |
COMPATIBLE |
Recommended Browser: FireFox
|
Microsoft Dynamics 365 CRM Compatibility |
||
|
MS CRM 365 |
Tested Version |
Compatibility |
|
ONLINE |
9.2.24013.00186 |
Compatible |
|
ON-PREMISE |
9.1.0001.0914 |
COMPATIBLE |
|
(question) |
Maybe developed on-demand |
|
(cross) |
Not Supported |
|
(tick) |
Supported |
MS CRM Web-Connector is not yet integrated with Hybrid Chat, however, the technical feasibility is available, We can schedule this development on-demand