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Solution Components and Architecture


This document describes the architecture diagram and solution components of Microsoft Dynamics CTI connector and how it is embedded into the MS Dynamics solution.

Intended Audience

The document is intended for developers with knowledge of Cisco Finesse and MS Dynamics.

Solution Components

The solution consists of the following components and configurations.



Cisco JS API 

The Javascript library communicates between Cisco Finesse and CRM

CTI Toolbar

CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent.

Component for Microsoft Online (CIF)

Component for Microsoft On-Premise

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