|1||Campaign Name||This is the name of the ECM campaign|
This column tells the total number of contacts uploaded to ECM. It is further segregated into "Loaded", "Dialed" columns which summarise the total of uploaded and dialed contacts (customers for whom a voice call was made) in the campaign.
This is further segregated into :
Consider a campaign which has a blending-channel strategy, i.e. voice call → SMS→ voice call. The count of this column increments when a call attempt is made to a contact. On failure to connect with the customer, when a second attempt is made via SMS, the count of this column is reduced again to 0, showing that no contacts were dialed, while the counter of
This shows the number of contacts grouped by a specific call result. This column is further broken down into the following call result categories:
This column shows the number of SMS attempts to contacts in the campaign. This column continues to update as the campaign progresses. This is further broken down into the following:
Choose the option "Close" to close the contact.
In case if voice attempt is made following the SMS attempt, the counter of "SMSAttempted" column decrements.
|5||DNC Listed||This is the total number of customers who are marked and listed as DNC. Once a phone number of a customer (out of the five phones) is marked as DNC by ECM, the rest of his numbers won't also be dialed ever.|
|6||Retries Completed||This column shows the count of campaign contacts which have been completely tried out or dialed but couldn't connect successfully to the customer. It is the sum of contacts on which the campaign strategy was completely executed. However, the final call result of the call would be updated either in the "Results Breakup" column or under "SMS Attempted" Column.|
- Start Date
- End Date
- ECM Campaign Name
- This report summarises results based on customer contacts final results instead of individual attempts. While the campaign is running, you may observe some data inconsistency.This is due to the scheduled retry attempts in a campaign strategy on all non-connected customers. The actual results will be summarised when all contacts in a campaign have been completely attempted (all attempts made) and call results synced.
- The report is updated in real-time so as the campaign progresses and call results are synced for each call attempt, the results of the report are updated. For instance, if a contact is dialed in the first attempt and the second attempt is made via SMS, the column "Dialed" shows '1' for the first call attempt until the second attempt is made. As soon as the second attempt is made via SMS, the column is updated and the count of dialed contacts reduces to 0 based on the latest attempt made to the contact.
- Updates to the report are not automatic. You need to refresh the report manually to see the updated status.