Wrapup Summary - Campaign Wise

Report Description

This report shows the summary of contacts closed with a certain business outcome assigned by agents (using wrap up). Valid only for agent-based campaigns.

The report displays data based on the wrap-up data availability. If agents do not push any wrap-ups, the report won't any them. It is a drill down showing summary of contacts given a particular wrap-up.



Report Screenshot

Report Fields

#Field NameDescription
1ECM CampaignThis is the name of the ECM campaign

This is the summary of contacts given a particular wrap-up by agents.


  • ECM Campaign

  • Start Date
  • End Date