Package Deployer Details

Please select the package deployer as per your CRM flavor and configuration 

Voice 

If you only want to use USD for Cisco Voice, Please select the desired package deployer

The agent app may be embedded through any of the supported integration approaches. 

Voice

CRM Dynamics 2016 On-premise

CRM 9.0 + CRM 9.1 Online / On-Premise

Classic UILink Link
UCI

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9.1: Link

9.2:  Link

Chat

If you want to use Chat inside the USD, the prereqs for this is the installation of HC, You can follow the HC link  Here 


Chat 

CRM Dynamics 2016 On-premise

CRM 9.0  Online / On-Premise

Classic UILink Link
UCI

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9.1: Link


Chat + Voice 

If you wanted to use Chat plus voice both inside the USD, the following is the detail for Package Deployer

Chat +Voice

CRM Dynamics 2016 On-premise

CRM 9.0  Online / On-Premise

Classic UI(error)(error)
UCI

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Link