Skip to main content
Skip table of contents

Solution Components and Architecture

The solution consists of the following components and configurations.



CTI FronEnd 

The Javascript CTI Frontend, which embeds inside the CRM

CTI Backend

The Backend communicates between Frontend and Contact Center
EF Contact CenterExpertflow Contact Center which manages all the Telephony and Contact Center Operations 

Component for Microsoft CTI Connector

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.