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Solution Reference

Expertflow Cloud Contact Center provides a user-friendly interface for the agents. By using this interface, Agent can do all the CTI operations, and agents are not required to log in on any SIP phone, he/she just need to login into the Agent Interface inside the MS CRM, and we will automatically register a browser-based SIP phone based on his dedicated extension. This interface follows the mechanisms of WebRTC ↔ SIP. 

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