The solution consists of the following components and configurations.
|
Name |
Description |
|---|---|
|
EF Connector |
The telephony connector working as middleware between Cisco contact center infrastructure via Cisco Finesse and USD Connector |
|
CTI Toolbar |
CTI Toolbar is installed on the agent machine to interact with MS CRM and enables CTI controls for the agent. |
|
USD Configuration |
ExpertFlow CTI Configuration containing hosted controls, global configurations, actions, scriptlets, and navigation rules. |
Component Diagram
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Communication Flow Diagram
