Solution Prerequisites
Table of Contents:
Software requirements
OS | Red Hat 8,9, Centos 7, 8, Debian 9,10,11 |
MSSQLServer | 2016,17, 19 |
Docker CE | 20+ |
Docker compose | 2.15.1 |
Hardware requirements
CPU | 4 cores |
RAM | 4 GB |
Disk | 300 GB |
NICs | 1 NIC per VM |
Browser compatibility
Browser | |
|---|---|
Chrome | 120+ |
Firefox | Not Tested |
Edge | Not Tested |
Port Utilization Table for PCS
Type | Source Host | Source Port | Destination Host | Destination port |
|---|---|---|---|---|
TCP | PCS | any | SQL Server Cluster | 1433 (assuming the cluster accepts connection of TCP 1433) |
TCP | PCS Server | any | Email Server | 465 (PCS server to send the email notifications. The default port is 465 but the other port is to be configured depending upon the destination system configuration) |
HTTPS | Any machine in LAN | any | PCS | 443 (to call the PCS server API to get the configured surveys and also to post the survey results) |
HTTPS | PCS Administration | any | PCS | 443 (For the supervisor or administrator to access the Web page of the PCS server) |
TCP | PCS | any | CVP | 445 (to fetch prompts from the CVP shared folder) |
Contact Center Readiness Requirements
Cisco Unified CCX
CCX should be up and running to run surveys after incoming calls.
Since PCS integrates with CCX over custom Java classes, CCX services need to be restarted after loading the PCS JAR file in CCX.
To read the prompts list from CCX, we need admin user credentials to access UCCX Configuration APIs to fetch the list of prompts.
Cisco Unified CCE
Need Prompt file location to be shared with PCS for reading voice prompts
Access to the CCE Database for reading call data from the call center (the agent name, the customer information, etc.)
Time Synchronization Requirements
If the system dates and times are not synchronized, the system can produce unpredictable results. Therefore, the EF applications and Cisco Contact Center should have their time zone and date/time properly configured, according to the geographic region and must be synchronized.
To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized. This synchronization should be maintained continuously and validated regularly. The Network Time Protocol (NTP) V 4.1+ is recommended for security reasons.