AI-Powered Quality Assessments

Automate and enhance the analysis of 100% of agent-customer interactions using AI. This eliminates human bias and inconsistencies, while delivering deep insights into sentiment, language patterns, and KPIs. These insights help identify targeted training needs and significantly improve overall agent performance and customer satisfaction. The system supports a flexible hybrid QA model, enabling you to define evaluation ratios between AI and human evaluators, ensuring scalability, accuracy, and optimal resource utilization.