SAP Configurations for CTI Connector
Expertflow CTI Connector can be embedded in SAP C4C as a contact center widget. To embed the toolbar in SAP C4C, the following configurations are required.
Procedure
- Login to SAP with administrative privileges.
- Go to Administrator > Service and Social > Communication Channels > Live Activity Configuration
Configure the Provider Communication form with the following values.
Label | Value |
|---|---|
Provider | Select External Provider from the dropdown list. |
Provider ID | This is the CTI toolbar provider, e.g., ExpertFlow. |
Provider URL | This should point to the Javascript Toolbar application URL. |
Layout | Select Fiori from the dropdown list. |
Display Provider Control | Select Yes |
Height | The height of the widget is controlled from the value given in the ‘Height’ field under ‘Provider Control Dimensions’. |
Width | The width of the widget is controlled from the value given in the ‘Width’ field under ‘Provider Control Dimensions’. |
Search Object | Select items in this list to override the default search options. |
| Search All Fields | Select Yes |