Salesforce Embedded CTI Connector

Voice bridge that connects Cisco Unified Contact Center Enterprise (UCCE) or Cisco Unified Contact Center Express (UCCX) with Salesforce for CTI call controls and transfer of data.

Information captured on the IVR (Cisco IP-IVR or CVP) is transferred to the CTI connector and passed to the customer profile in Salesforce CRM. Supported Salesforce lightning Version

INFO

Release 3.0 is under Quality Testing and production ready release  will be available publicly by the End of September 

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