Component level network diagram

Siebel CTI Connector solution consists of:

  • Siebel CTI Driver - the driver installed on Siebel Communication Server to interact with Siebel CTI infrastructure and enables CTI controls for a Siebel agent.

  • Generic Connector - the telephony connector working as a middleware between Cisco contact center infrastructure via Cisco Finesse and Siebel CTI Driver

Figure: EF Siebel CTI Connector Solution Components