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Solution Reference

Integration between Cisco Contact Center and ServiceNow Web CTI Connector 

This embedded Web CTI Connector runs inside the ServiceNow CRM Web UI  and enables agent/call controls within ServiceNow allowing agents to use the same CRM agent interface for all call handling and transfer. The Web CTI Connector has the following feature set

Solution Components and Architecture
Compatibility Guide
Business Features
Release Notes
Solution Prerequisites
Solution Approaches

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