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System Limitations


Summary 

Description

Related Feature

Vault should be unsealed when any component requires a restart.

 Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work.

User Management

It takes 5 mins to sync Agents and Supervisors from UCCE 

It takes 5 mins to sync Agents and Supervisors from UCCE. It happens only when a fresh deployment is done.  It was tested on 500 Agents and Supervisors. 

User Management

Only 10,000 Callers are allowed to be uploaded at a time 

While uploading callers in the caller list, only 10,000 callers are allowed to be uploaded

Caller List 

Uploading 10,000 callers takes 3 mins 

It takes 3mins to upload 10,000 callers 

Caller List

It is advised that two consecutive files should not be uploaded 

It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one

Caller List

Note that on the front end no message will be displayed that the contacts are uploaded successfully 

This kind of message is displayed in the caller list logs

Caller List

TTL jobs run after every 5 mins

TTL job runs every 5 mins. 

Caller List

It takes 15 mins to Clear a Caller list containing 10k Callers

When we click on a clear call list button it starts deleting in the backend. It takes almost 15 mins to delete 10k callers.


Caller List