Supervisor Tools lab details
Prerequisites
Make sure the following prerequisites are met
Cisco Anyconnect is connected
Firefox is installed on your machine
Cisco IP Communicator is installed on your machine
Software Access
The detail on how you can access Supervisor Tools is given below.
Module | Info | Notes |
|---|---|---|
Supervisor Tools | https://198.18.134.29:8443/umm | Administrator Username: admin Password: admiN123! "Active Directory" option button is checked |
Supervisor Username: rbarrows Password: C1sco12345 "Contact Center" option button is checked |
Finesse Details
Finesse URL: https://uccx1.dcloud.cisco.com:8445/
Agent/Supervisor Credentials:
User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Caller Device Number:
Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
+19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to make calls |
DN to make calls on queue:
DN | Notes |
|---|---|
6019 | Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly. |
Demo Script:
Will be available soon