This release includes three main improvements
Add a text message in the easy announcement
As a supervisor, I would like to add a text message with an easy announcement so that when a customer initiates a chat, my Chat application can respond with any text message configured with the announcement. I should be able to add either a prompt, a text message, or both under the easy announcement.
Text Message length can be a minimum of 1 and a maximum of up to 2000 characters. At least, one of the two should be provided; i.e. either a prompt or a text message. The system won't otherwise allow adding an easy announcement without adding any one of them.
Integrating the Supervisor Tools with the new User Management
In this release, the Supervisor Tools is now integrated with a new User Management module having enhanced features and updated UI.
|Issue Summary||JIRA Issue||Priority||Workaround|
|There is no permission related to caller list CSV upload|
Assign "Caller: All operations" for a Supervisor or Agent to upload callers in the caller list
Planned for the next release
|Prompt is being uploaded in the wrong folder in the case for UCCE(see steps)|
|In UMM, If a particular role is assigned to a lot of users then upon assigning permission it takes a lot of time to assign and remove permissions|
If in User Management Module a role is assigned to a lot of users like for example 2500 users, then upon assigning permission to that role it takes approximately 30 seconds.
Names, Numbers, and TTL cannot be updated using a CSV file, in case of the caller list
If the user needs to update these fields in bulk, it cant be done.
It can only be achieved manually
|The caller list API should also work with HTTPS|
|It only works with HTTP for now.|
|In the case of UCCE, when finesse is down then the prompts list is empty|
|In the case of UCCE, Agent should not be allowed to log in on Supervisor Tools|
|[UMM: Application Settings] FQDN is not being accepted from the front end|
|An IP address is accepted for now from the frontend|
|Unable to login with finesse when SSO is enabled|
|There is no SSO support in this release|
|The profile picture is being uploaded in UMM it is not being displayed in Supervisor Tools|
Need to upload them separately in both ST and UMM
|Update Supervisor Tools Gadget for new implementation|
The Supervisor Tools gadget is not working it needs to be updated
|Add an optional text message while defining an easy announcement|
|Integrate the Caller List module with Supervisor Tools|
|Vault should be unsealed when any component requires a restart.||Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work.||User Management|
|It takes 8-9 mins to sync Agents and Supervisors from UCCE||It takes 8-9 mins to sync Agents and Supervisors from UCCX. It happens only when a fresh deployment is done. It was tested on 2500 Agents and Supervisors.||User Management|
|SSO is not supported for this release||With UCCE 11.6 SSO is not supported yet||Application|
|HA is not supported as well for UCCE 11.6||HA is not supported for now for UCCE 11.6||Application|
|The Application Setting only accepts IP Addresses for now||The Application Setting only accepts IP Addresses for now||Application Setting/UMM|
|If application settings are not defined for a supervisor/agent||If the application settings are not defined then if the supervisor tries to access the Supervisor Tools or User Management he will not be allowed to log in||Application Settings/UMM|
|If application settings are not defined for the admin user||If the application settings are not defined then if the admin tries to access the Supervisor Tools, he will be routed to the User Management module so that he can define the settings there||Application Setting/UMM|
|Only 10,000 Callers are allowed to be uploaded at a time||While uploading callers in the caller list, only 10,000 callers are allowed to be uploaded||Caller List|
|Uploading 10,000 callers takes 3 mins||It takes 3mins to upload 10,000 callers||Caller List|
|It is advised that two consecutive files should not be uploaded||It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one||Caller List|
|Note that on the front end no message will be displayed that the contacts are uploaded successfully||This kind of message is displayed in the caller list logs||Caller List|
|TTL jobs run after every 5 mins||TTL job runs every 5 mins.||Caller List|
|Easy Announcement Text message support||In this release now we can add a text message in addition to the prompts while defining the EasyAnnouncement||EasyAnnouncement|
|Easy Announcement Text message support||The minimum length is 1 and the Maximum 2000||EasyAnnouncement|
|Easy Announcement Text message support||While creating the announcement we either need to select Prompts or a Text Message||EasyAnnouncement|
|Easy Announcement Text message support||In the API response of the general announcement IVR, the new line is represented by '\n'||EasyAnnouncement|
|In this release, only EABC and KPI's IVR APIs support HTTPS for now. Caller List API for supports only HTTP for now||In this release, only EABC and KPI's IVR APIs support HTTPS for now. Caller List API for supports only HTTP for now||IVR APIs|
We require the customer/partner to install the following software on the server.
Use any of the following OS. Both are compatible with the Supervisor Tools.
updated to the latest packages (use Yum update)
|Red Hat Enterprise Linux||release 8.4 (Ootpa)|
|SQL Server 2016 Express/ Standard/ Enterprise|
The customer or partner to install and make it accessible on the local system or LAN. To support High Availability, the partner/customer must set up MS SQL Server in a failover cluster mode.
Docker Engine Requirements
Docker CE 18+ and docker-compose (in case of CentOS)
The UI of some pages might not render properly in Firefox.
Cisco Unified CC Compatibility
This release is tested against UCCE 11.6