System Limitations

Summary 

Description

Related Feature

Vault should be unsealed when any component requires a restart. Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work.User Management
It takes 8-9 mins to sync Agents and Supervisors from UCCEIt takes 8-9 mins to sync Agents and Supervisors from UCCX. It happens only when a fresh deployment is done.  It was tested on 2500 Agents and Supervisors. User Management
SSO is not supported for this release  With UCCE 11.6 SSO is not supported yetApplication
HA is not supported as well for UCCE 11.6HA is not supported for now for UCCE 11.6Application
The Application Setting only accepts IP Addresses for nowThe Application Setting only accepts IP Addresses for nowApplication Setting/UMM 
If application settings are not defined for a supervisor/agent If the application settings are not defined then if the supervisor tries to access the Supervisor Tools or User Management  he will not be allowed to log inApplication Settings/UMM
If application settings are not defined for the admin userIf the application settings are not defined then if the admin tries to access the Supervisor Tools, he will be routed to the User Management module so that he can define the settings thereApplication Setting/UMM
Only 10,000 Callers are allowed to be uploaded at a time While uploading callers in the caller list, only 10,000 callers are allowed to be uploadedCaller List 
Uploading 10,000 callers takes 3 mins It takes 3mins to upload 10,000 callers Caller List
It is advised that two consecutive files should not be uploaded It is advised that one should wait for CSV to be uploaded completely then upload the other after the first oneCaller List
Note that on the front end no message will be displayed that the contacts are uploaded successfully This kind of message is displayed in the caller list logsCaller List
TTL jobs run after every 5 minsTTL job runs every 5 mins. Caller List
Easy Announcement Text message supportIn this release now we can add a text message in addition to the prompts while defining the EasyAnnouncementEasyAnnouncement
Easy Announcement Text message supportThe minimum length is 1 and the Maximum 2000EasyAnnouncement 
Easy Announcement Text message supportWhile creating the announcement we either need to select Prompts or a Text Message  EasyAnnouncement
Easy Announcement Text message supportIn the API response of the general announcement IVR, the new line is represented by '\n'EasyAnnouncement
In this release, only EABC and KPI's IVR APIs support HTTPS for now. Caller List API for supports only HTTP for nowIn this release, only EABC and KPI's IVR APIs support HTTPS for now. Caller List API for supports only HTTP for nowIVR APIs