VRS use KeyCloak for user authentication. All KeyCloak password enforcement policies may be implemented when authenticating the user from KeyCloak.
For VRS Cisco integration, the agent-name/password is synchronised with Cisco Finesse. VRS doesn't enforce any password policies in this case.
Encrypt transmission of cardholder/caller/user data across open, public networks
|Web-based access is secured via SSL.
Implement Strong Access Control Measures
Maintain a Vulnerability Management Program
|The software is scanned through a vulnerability scanner Trivy/Anchor Engine before the public release.