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System Limitations

Important Notes/Limitations

Following are the limitations of the solution



Consult and consult transfer calls

Consult and consult transfer calls are not properly recorded.

Consult conference

Consult conference calls are not properly recorded.

Currently, the solution is handling the single codec

The Voice recording solution is not supporting multiple codecs. It is only handling the G711 codec.


For now, the Keycloak does not sync agents or supervisors from finesse. So, the admin needs to create all users manually on the KeyCloak. The Username and Password of the users should be the same as in the CUCM.

Other Limitations

Key Summary P Description Resolution
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