Release Notes
Target release | 1.0.0 |
---|---|
Target release date |
|
Status | COMPLETED |
Epic/Task | ZCFE-118 |
Document status | COMPLETED |
Document owner | Yulmas Gulzar |
Developers | Amr Muhammad |
QA | Yulmas Gulzar |
EFCX Compatibility |
Release Summary
This embedded EFCX Connector runs inside the ZOHO CRM, it enables agent state controls, call & chat controls within ZOHO CRM allowing agents to use the same CRM agent interface for all call and chat handling and transfer.
Release Limitations
Selected Wrap-up and Notes will not be reflected in the chat or call activity.
Click to chat is not available for this release.
Multi-match lists will not be displayed based on the active chat session when multiple chats are switched.
Activity gets created for unanswered Call\Chat.
Hand Raise functionality is currently not available.
Screen pop-up is not occurring for Whisper.
No activity gets created for Agent B when a Consult transfer is performed on Chat.
The direction in the activity for Agent B is appearing Outbound when performed Consult transfer.
Agent A can Hold the Conversation between Agent B and Customer when he is in a wrap-up state
CX-Voice limitations are here.
Important Notes
Do not login to the same agent on different browsers or different machines.
Admin access for ZOHO CRM is required to make CRM side configurations.
Open Issues
Release Tested Highlights
Tested with:
EFCX Agent Desk
CX Voice
Supervisor Controls.
The following EFCX chat chanels:
WebChat
WhatsApp
Zoho CRM
Testing Machine Hardware Specs:
CPU | RAM | Hard Disk |
---|---|---|
4 | 12GB | 120GB |
Operating System:
Version: Windows Server 2016 Standard
Compatibility Matrix for this release is available here.