Expertflow CX
Expertflow CX is a complete contact center solution for voice, chat and video. It is available as standalone solution and also as update for all customers using HC 4.x and HC3.x.
Topics
Agent Capabilities
- Login to Agent Desk
- Accept a Conversation
- View Conversation Data
- Pause/Resume a Conversation
- Consult, Transfer and Conference
- Send a Whisper Message
- Send a Message
- Edit a Text Message
- View Conversation Notifications
- Change Agent Desk Language
- Agent Hand Raise
- Embed a Webapp in Agent Desk
- CTI Call Controls
- Handling Multi-channel Conversation
- Make a Manual Outbound Contact
- Browser Microphone Permission
- Apply Wrap-up and Add Notes
- View Agent Dashboards
- Assign Labels to Customers
- Understanding Customer List View
- Join Pull-based Requests
- Leave Conversation
- Browser and Sound Notifications
Deployment Guides
- Deployment Planning
- RKE2 Single Node Deployment
- RKE2 Control plane Deployment
- Air-Gap Install for RKE-2 Kubernetes
- Worker HA
- Control Plane HA
- Storage Solution - Getting Started
- TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ
- Helm-based Deployment for Expertflow CX
- Monitoring Solution Deployment
- Data Migration-Structural Changes (CX4.4.x-CX4.5)
- CX Enhancements
- System Administration Guides
- Upgrade Guide
- Geographical Deployment of Expertflow CX with Redundancy
- Create self-signed certificates for ingress
- Health-Check API for CX Components
- CX Deployment on Kubernetes
Security
- Identity and Access Management
- Security and Privacy Compliances
- Security Features
- Vulnerability Assessments
- LetsEncrypt SSL for EF-CX
- Keycloak Client Resource Management Setup
- Keycloak realm and users Bootstrapping for EF-CX
- Keycloak Configuration
- Keycloak Error Responses Guide
- Implementing Security Policies