Chat Environment Variables

http://database-connector:8080

or

https://database-connector:8443 

This is the URL of the Database Connector service

mongo

Do not change this value.

en

The default language passed to the BOT for the SMS channel.

This configuration will be moved to the SMS connector.

Time zone where the solution is being deployed.

e.g. "Europe/Zurich" if the solution is deployed in Switzerland. See what is your time zone.

ActiveMQ

This is the URL of the ActiveMQ service.

61615   

This is the ActiveMQ service TCP port. 61613 if the STOMP_TLS_ENABLED parameter is false.

true/false

Set the value to true to enable SSL connection with  ActiveMQ service. Use port 61615 if true, 61613 otherwise.

build_config/https/client.pem

The path of a default self-signed certificate for AMQ stomp TSL.Do not change this value unless you are using a valid domain signed certificate.

build_config/https/client.key

The path of default self-signed certificate key for AMQ stomp TSL. Do not change this value unless you are using a valid domain signed certificate.

build_config/https/broker.pem

The path of default self-signed certificate authority file for AMQ stomp TSL. Do not change this value unless you are using a valid domain signed certificate. This CA Authority file is supported in PEM format.

password

AMQ Certificate passphrase. Do not change this value unless you are using a valid domain signed certificate.

30,000

No of retries chat service should attempt if the connection is lost with  ActiveMQ  service

1000

Time in milliseconds chat service should wait between each try with reconnection to ActiveMQ service.

http://<fqdn>/chat

External IP and port of chat service. This URL is used by the history.html page when viewing history

For HTTP 8080

or

For HTTPS 8443

An internal port on which the chat server will listen must be changed in the ports section chat service if changed here.

true/false

Set value to 'true' for configuring chat service over HTTPS.

Otherwise set value 'false'.

build_config/https/localhost.key

This is a private key file to use HTTPS.

Do not change this value if default self-signed certificates are used.

build_config/https/localhost.crt

This is the path of the certificate file to use HTTPS.

Do not change this value if default self-signed certificates are used.

expertflow

Passphrase for SSL certificate whose path is given in the CERTIFICATE parameter.

Do not change this value if default self-signed certificates are used.

true/false

Set value to 'true' if the solution is integrated with BOT otherwise set value to 'false'

BOT

This parameter is only applicable if the BOT parameter value set to "true".

This value is used as a key to identify a BOT in conversation. (In the future we will support the multiple BOTs integration)

true/false

This parameter is only applicable if the BOT parameter value set to "true"

Set value to "true". If you want to route the customer chat request directly to an agent. Otherwise set the value to "false".

When set to "false", BOT tries to respond to customer queries/questions based on confidence. Chat is handed over to the available agent automatically if BOT confidence is below then the

"HANDOFF_THRESHOLD" parameter value.

If the customer is not satisfied with BOT answers, he can type a pre-defined phrase e.g. "human" "to manually handover the chat  

to an available agent.

0.1

This parameter is only applicable if the DIRECT_HANDOFF parameter value set to "false"

Handoff to an agent if the BOT intent score is less than this value.

human

The intent is used to handover the chat to an agent.

Handoff activity message e.g.

Please wait, We are finding an agent for you

Message to send to a customer when low score intent is received from bot and customer conversation is a handoff to an agent.

true/false

Set value to "true" if you want the BOT to assist the agent after handoff. Otherwise set the value to "false"

The email address from where the transcript is sent

Email password

SMTP server port

SMTP server port

true/false

Set value to "true" to use the Secure email server.

PFA

Transcript email body. This text will be written in the email body when the transcript is sent to the customer.

Chat Transcript

Transcript email subject. This text will be written in the email subject when the transcript is sent to the customer.

true/false

Set value to "true" if you want to publish chat and agent state CDRs on the AMQ reporting queue. Otherwise set the value to "false".

build_config/https/chat-server.ca-bundle

CA CERTS Authority path of database-connector and mre-microservice.

http://mre-microservice:8080

or

https://mre-microservice:8443

This is the URL of mre-microservice. 8080 port is for HTTP and 8443 port is HTTPS

1. FirstName LastName
2. LastName FirstName
3. FirstName
4. custom text - any alphanumeric string e.g., the company name of 1 to 20 characters

This configuration is used to show the agent info on the customer-gadget. Please note, these configuration values are case sensitive e.g. FirstName or firstName are two different values.

If this configuration parameter is not defined or the value specified is wrong, the default value is FirstName.

Time in seconds during which an agent can connect back to the chat server after closing the browser or if the connection is lost and have his/her all active chats back. Else the agent is forcefully logged out and chats are re-routed.

This should be the number of seconds between 0 and 86400. The default value is 30.

The name of intent that the chat-server should pass to the Bot for post-chat feedback collection by the Bot. If no value is specified, the chat will be closed by the system.

The default value is an empty string.  

https://mre:8443
or
http://mre:8080