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Hybrid Chat

Hybrid Chat is a business-to-customer Livechat solution that unifies customer chats across channels. You can use chatbots as primary chat participant or as an agent assistant. is shipped as a pre-integrated bot and Docker container - other bots may also be integrated via the Chatbot API. - this has been successfully deployed with Google Dialogflow, Microsoft Azure Botframework/ LOUIS, IBM Watson.

Hybrid Chat can be integrated with Cisco Contact Center Express and Enterprise and uses same contact center agents for routing chat requests while Cisco CC routes them voice calls. See Cisco Contact Center Integration

It can also be embedded within Microsoft Dynamics CRM, or any HTML5-compatible CRM solution This allows customer identification from MS-CRM on chat arrival and chat events in CRM for reporting.


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