MRE Environment Variables

<fqdn>:61617

This is URL and port of ActiveMQ service. Use port 61616 if ENABLE_SSL parameter in mre configuration is false

https://umm:8443

Internal URL of UMM service

CC/DB

Set this value to 'CC' if solution is being deployed with contact center integration. Otherwise set this value to 'DB'

true/false

Set this value to 'true'  to enable SSL. Otherwise set this value to 'false'. Use ACTIVEMQ <fqdn>:61617 if true, 61616 otherwise

/src/app/client.ks

Custom Keystore: This keystore contains following certificates:
   - ActiveMQ client certificate

   - Umm https certificate
Only applicable when ENABLE_SSL set to true.

The path of of default self signed certificate key store.Do not change this value unless you are using valid domain signed certificate.

/src/app/client.ts

Custom Trust store: This trust store contains following certificates:
   - ActiveMQ broker certificate

   - Umm https certificate
Only applicable when ENABLE_SSL set to true.

The path of of default self signed trust key store.

true

admin

admin123!

false

password

Key store password

password

Trust store password

true/false

Set value to "true" if you want to publish  agent state change and task state CDRs on ActiveMQ queue for reporting. Otherwise set value to "false".

8080

Port on which other services can can the liveness of this service.

8443

Port on which other services can can the liveness of this service on https.

True or false

This is true when umm self signed certificate is used by MRE

https://reporting-connector:8443

MRE fetches average talk time from reporting database upon startup for calculation of EWT based on historical data. This time is set in REPORTING_DURATION environment variable

90000

Time-period to get average talk time of chats from historical data. This is used by MRE at startup to calculate EWT for future chats. This value is in seconds

*

Allow origin, default is *. Check

for possible values.

/src/app/keystore.jks

Default keystore of MRE.

password

Password of JKS_KEYSTORE

password

Password of key manager of JKS_KEYSTORE

0/1/2

0 - Task will be queued, it will not be routed to last agent / preffered agent

1 - Task will not be queued and system will try to route that task to last/preferred agent. The task will be queued if last/preferred agent is not available

2 - Task will be queued even if the preferred agent is available. Upon task's turn in queue, task will be assigned to preferred agent if available, otherwise it will be assigned to any available agent.