MRE Environment Variables
Following are the environment variables used in the mre service.
Config Parameter | Expected Value | Notes |
|---|---|---|
ACTIVEMQ | <fqdn>:61617 | This is URL and port of ActiveMQ service. Use port 61616 if ENABLE_SSL parameter in mre configuration is false |
UMM | Internal URL of UMM service | |
USER_TYPE | CC/DB | Set this value to 'CC' if solution is being deployed with contact center integration. Otherwise set this value to 'DB' |
ENABLE_SSL | true/false | Set this value to 'true' to enable SSL. Otherwise set this value to 'false'. Use ACTIVEMQ <fqdn>:61617 if true, 61616 otherwise |
KEYSTORE_PATH | /src/app/client.ks | Custom Keystore: This keystore contains following certificates: - Umm https certificate The path of of default self signed certificate key store.Do not change this value unless you are using valid domain signed certificate. |
TRUSTSTORE_PATH | /src/app/client.ts | Custom Trust store: This trust store contains following certificates: - Umm https certificate The path of of default self signed trust key store. |
| SELF_SIGNED_CERTIFICATES | true | |
| UMM_USER | admin | |
| UMM_PSWD | admin123! | |
| DB_CONNECTOR_API_PATH | https://database-connector:8443 | |
| MRE_MICROSERVICE_PATH | https://mre-microservice:8443 | |
| SYNC_WITH_MRE_MICROSERVICE | false | |
KEYSTORE_PWD | password | Key store password |
TRUSTSTORE_PW | password | Trust store password |
ENABLE_REPORTING | true/false | Set value to "true" if you want to publish agent state change and task state CDRs on ActiveMQ queue for reporting. Otherwise set value to "false". |
STATUS_API_PORT | 8080 | Port on which other services can can the liveness of this service. |
| API_PORT_HTTPS | 8443 | Port on which other services can can the liveness of this service on https. |
IS_UMM_CERT_SELF_SIGNED | True or false | This is true when umm self signed certificate is used by MRE |
| REPORTING_CONNECTOR_API_PATH | https://reporting-connector:8443 | MRE fetches average talk time from reporting database upon startup for calculation of EWT based on historical data. This time is set in REPORTING_DURATION environment variable |
| REPORTING_DURATION | 90000 | Time-period to get average talk time of chats from historical data. This is used by MRE at startup to calculate EWT for future chats. This value is in seconds |
| CORS_ORIGIN | * | Allow origin, default is *. Check here for possible values. |
| JKS_KEYSTORE_PATH | /src/app/keystore.jks | Default keystore of MRE. |
| JKS_KEY_STORE_PSWD | password | Password of JKS_KEYSTORE |
| JKS_KEY_MANAGER_PSWD | password | Password of key manager of JKS_KEYSTORE |
| PREFERRED_ROUTING | 0/1/2 | 0 - Task will be queued, it will not be routed to last agent / preffered agent 1 - Task will not be queued and system will try to route that task to last/preferred agent. The task will be queued if last/preferred agent is not available 2 - Task will be queued even if the preferred agent is available. Upon task's turn in queue, task will be assigned to preferred agent if available, otherwise it will be assigned to any available agent. |