There are several types of messages exchanged to and from Agent Desk. These messages are sent once a Socket event, onCIMA message consists of the three parts: unique identifier of the message (ID), header and body.
|
1 |
Header and Body |
The generic structure of header and body of the message is described here in CIM Messages. |
|---|---|---|
|
2 |
Message Types |
The body of the message changes depending upon the type of message being exchanged. The types of messages are also described in CIM Messages. |