There are several types of messages exchanged to and from Agent Desk. These messages are sent once a Socket event, onCIMA message consists of the three parts: unique identifier of the message (ID), header and body.
1
Header and Body
The generic structure of header and body of the message is described here in CIM Messages.
2
Message Types
The body of the message changes depending upon the type of message being exchanged. The types of messages are also described in CIM Messages.
