Expertflow CX
Expertflow CX is a complete contact center solution for voice, chat and video and is available as a standalone solution and also as an update for all custome...
Topics
Developer Guides
- Integration Architecture
- CIM Messages
- Channel Connector Developer Guide
- Agent Desk Developer Guide
- Bot Connector Developer Guide
- Forms Developer Guide
- Third Party API Guide
- conversationParticipant
- AgentPresence
- channelSession
- channelData
- channelSessionState
- CC User
- ChannelConnector
- ChannelConfig
- ChannelType
- customer
- ParticipantType
- Participant
- ParticipantRole
- Tenant
- Channel
- CX Events and Activity Types
- Object Model Upgradation
- Controller Bot Training
- Channel Session Data Update User Guide
- Controller Training Documentation
- Keycloak Error Responses Guide
- IVR Aggregated Activites API Guide
Deployment Guides
- Deployment Architecture
- Kubernetes Deployment - Getting Started
- Storage Solution - Getting Started
- Longhorn Deployment Guide
- Cloud Native Storage Solution for Kubernetes using Rook/Ceph
- OpenEBS Local Storage Solution
- Expertflow CX Deployment on Kubernetes
- Post Deployment Administration
- Upgrade Guide
- Deployment of Solution Monitoring Components
- Kubernetes Backup/Restore using Velero
- Helm based deployment for Expertflow-CX solution
- KONG & KONGA Deployment
- ArgoCD
- Geographical Disaster Recovery for EF-CX on Kubernetes
- Helm Deployment of Grafana-Loki
- GoTo PartnerCloud Inception
- Deployment of Postgres as a Streaming Standby with an External Repo
- Geographical Deployment of Expertflow CX with Redundancy
- Continuous Integration (CI) Jobs for Maven and Node.js Projects
- HA Testing Obsevations
- Expertflow CX Deployment Kubernetes on Digital Ocean
- Expertflow CX Deployment on DigitalOcean Kubernetes
- Mongo, PostgreSQL Backup/Restore Procedure for EF-CX on Kubernetes ( manual procedure )
- Benzai Logging
- Deploying Grafana
System Administration Guides
- Keycloak Configuration
- Rasa-X Configuration
- Deployment Script Questionnaire
- EFCTL Admin Guide
- 360-Connector Configuration Guide
- Facebook Connector - Deployment Guide
- Reports Configuration (Superset 2.0)
- Keycloak Client Resource Management Setup
- Add Cisco Contact Center as a Voice Channel
- Add Cisco Unified Call Manager as a Voice Channel
- Telegram Connector Configuration Guide
- Twitter Connector Configuration Guide
- .Twilio Connector Configuration vCX-4.3
- Voice Channel Configuration Guide
- Keycloak realm and users Bootstrapping for EF-CX
- Instagram Connector Configuration & Deployment Guide
- SMPP Configuration Guide
- Keycloak User's Teams Configuration
- Keycloak Teams Permission Setup
- Upgrade Guide for Routing Manager Role:
- Logs Traversal Guide
- MYSQL SSL Connection Configuration for Reporting
Reports
- Agent State Analysis Report
- Agent Productivity By Queue
- Queue Flushed Conversation Count
- Agent Availability Report
- Agent Task Detail
- Wrap-up Summary
- Channel Stats Graph
- Transferred Tasks per Queue
- Conversation Volume by Disposition
- Queue Stats Today
- Queue-wise Stats Summary
- Historical Conversation Summary
- Channel Stats Summary
- Conversation Detail
- Channel Session Detail
- Reporting Database Schema
- Agent Task Disposition
- Key Reporting Concepts
- CX Historical Reports- Supporting Tables