Expertflow CX Upgrade Guide 4.0-4.1

Scale down the ActiveMQ to 0 replicas by executing the following commands on existing SR-22 deployment

BASH

kubectl -n ef-external scale sts ef-amq --replicas=0
# wait for the pods to go down using
kubectl get sts ef-amq -n ef-external
# which should give a total count of 0/0 as ready.

Navigate to the SR-22/cim-solution/kubernetes/directory,and run the following commands.

BASH

# Conversation Controller Config Maps
kubectl delete -f cim/pre-deployment/conversation-Controller/ef-conversation-controller-actions-cm.yaml 
kubectl delete -f cim/pre-deployment/conversation-Controller/ef-conversation-controller-actions-utils-cm.yaml
kubectl delete -f cim/pre-deployment/conversation-Controller/ef-conversation-controller-actions-pycache-cm.yaml

# Grafana Dashboard Config Map
kubectl delete  -f cim/pre-deployment/grafana/ef-grafana-supervisor-dashboard-mysql.yaml

# Reporting Config Map
kubectl delete -f cim/pre-deployment/reportingConnector/ef-reporting-connector-conf.yaml 

kubectl delete -f cim/Deployments/
kubectl delete -f cim/ConfigMaps/
kubectl delete -f cim/StatefulSet/

Clone the HC4.1 release from gitlab.

BASH

git clone -b HC4.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git

Navigate to the HC4.1/cim-solution/kubernetes/directory,and run the following commands.

Contact Rabi Haider, for customer-specific tailored controller training files.

BASH

# Update for K3s FQDN
sed -i 's/devops[0-9]*.ef.com/<FQDN>/g' cim/ConfigMaps/* pre-deployment/grafana/*  pre-deployment/keycloak/*     cim/Ingresses/traefik/*  

# Update for RKE FQDN
sed -i 's/devops[0-9]*.ef.com/<FQDN>/g' cim/ConfigMaps/* pre-deployment/grafana/*  pre-deployment/keycloak/*     cim/Ingresses/nginx/*  
 


# Controller Config Maps
kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions
kubectl -n expertflow create configmap ef-conversation-controller-actions-pycache-cm --from-file=pre-deployment/conversation-Controller/__pycache__
kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils

# Reporting Connector Config Map
kubectl -n expertflow create configmap ef-reporting-connector-conf --from-file=pre-deployment/reportingConnector/reporting-connector.conf

# Dashboard Config Map
kubectl create configmap ef-grafana-supervisor-dashboard-mysql -n ef-external --from-file=post-deployment/config/grafana/supervisor-dashboards/Supervisor_Dashboard_CIM-mysql.json

# Update Grafana Helm
helm upgrade --install=true --wait=true --timeout=10m0s  --debug  --namespace=ef-external --values=external/bitnami/grafana/values.yaml grafana  external/bitnami/grafana

# Agent Desk Translation Config Map
kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18nkubectl  

kubectl apply -f cim/StatefulSet/
kubectl wait pods ef-amq-0  -n ef-external   --for condition=Ready --timeout=600s

kubectl apply -f cim/ConfigMaps/
kubectl apply -f cim/Deployments/