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Expertflow CX Upgrade Guide CX-4.1- CX4.2

  1. Navigate to the cim-solution/kubernetes directory of the current release and run the following commands

    Bash
    kubectl delete -f cim/StatefulSet/
kubectl delete -f cim/ConfigMaps/
kubectl delete -f cim/Deployments/
kubectl delete -f cim/Services/

#if you are using nginx
kubectl delete -f cim/Ingresses/nginx 
#if you are using traefik
kubectl delete -f cim/Ingresses/traefik


  2. Run this SQL script for MySQL: CX4.2+-+MySQL+Update+script.sql or for MsSQL:  CX4.2+-+MsSQL+Update+script.sql on the existing reporting database.

  3. Clone the CX-4.2 release from gitlab and place it on the target server.

    Bash
    git clone -b CX-4.2 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git


  4. Replace the in cim-solution/kubernetes/cim directory with the files from CX-4.2/cim-solution/kubernetes/cim directory.

  5. Replace the in cim-solution/kubernetes/cim-solution/kubernetes/post-deployment/post-deployment\data\minio\bucket\default directory with the files from CX-4.2/cim-solution/kubernetes/post-deployment/post-deployment\data\minio\bucket\default.

  6. Replace the in cim-solution/kubernetes/pre-deployment/app-translations/unified-agent/i18n directory with the files from CX-4.2/cim-solution/kubernetes/pre-deployment/app-translations/unified-agent/i18n directory

  7. Navigate to cim-solution/kubernetes directory and run the following command to update the FQDN.

    change the <FQDN> in the below-given command to your actual FQDN

    sed -i 's/devops[0-9]*.ef.com/<FQDN>/g' cim/ConfigMaps/* pre-deployment/grafana/*  pre-deployment/keycloak/*     cim/Ingresses/traefik/*  


  8. In order to deploy the latest reports on Apache Superset,  use this guide to obtain the historical reports of Release CX-4.2.

  9. To configure the Cisco voice channel for CX4.2, use the following guides, 

    1. Cisco Voice Channel Config for CX4.2

    2. Updating Unified-Agent Variables for CX4.2