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CIM URL Message

URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates. 

The method to send URL message is given as follows:

  • Specify the type = "URL". The body should be in JSON format and include the following properties:
type - String - RequiredValue = "URL"
markdownText - String - OptionalContains custom plain text message sent by Agent and routed from CCM to connector Webhook.
mediaURL - String - RequiredURL
"body": {
        "type": "URL",
        "markdownText": "You can download our Android app from this link.",
        "mediaUrl": ""

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