Expertflow CX
Expertflow CX is a complete contact center solution for voice, chat and video. It is available as standalone solution and also as update for all customers us...
Topics
Reports
- Queue Flushed Conversation Count
- Channel Stats Graph
- Channel Stats Summary
- Channel Session Detail
- Transferred Tasks per Queue
- Agent Task Detail
- Conversation Detail
- Agent Productivity By Queue
- Agent State Analysis Report
- Agent Availability Report
- Reporting Database Schema
- Historical Conversation Summary
- Queue Stats Today
- Wrap-up Summary
- Queue-wise Stats Summary
- Conversation Volume by Disposition
- Agent Task Disposition
- IVR Detail Report
- IVR Summary Report
- CX Historical Reports- Supporting Tables
- Key Reporting Concepts
- Reporting Connector
Agent Capabilities
- Change Agent State
- Browser and Sound Notifications
- Transfer and Conference
- Make a Manual Outbound Contact
- Change AgentDesk Language
- Apply Wrap-up and Add Notes
- Leave Conversation
- Handle A Conversation
- Join Pull-based Requests
- Logout
- View and Update A Customer Profile
- Handling Multi-channel Conversation
- Login to AgentDesk
- Accept A Conversation
Deployment Guides
- Deployment Planning
- CX Single Node Deployment
- CX Worker HA Deployment
- CX Control Plane HA Deployment
- Storage Solution - Getting Started
- CX Deployment on Kubernetes
- Post Deployment Administration
- Upgrade Guide
- Monitoring Solution Deployment
- RASA-X Deployment
- Geographical Deployment of Expertflow CX with Redundancy
- Superset Deployment
- LetsEncrypt SSL for EF-CX
- Create Self signed certificates on RKE2
- Backup and Restore Strategies and Recommendations for Expertflow CX
- Voice Connector deployment guide
- EFSwitch Installation guide
- Troubleshooting Guide
System Administration Guides
- Rasa-X Configuration
- Deployment Script Questionnaire
- Reports Configuration (Superset 2.0)
- Keycloak Client Resource Management Setup
- Add Cisco Contact Center as a Voice Channel
- Add Cisco Unified Call Manager as a Voice Channel
- Keycloak realm and users Bootstrapping for EF-CX
- SMPP Configuration Guide
- Upgrade Guide for Routing Manager Role:
- EFCX Logs Traversal Guide
- MYSQL SSL Connection Configuration for Reporting
- Configuration of Cisco Teams Sync Component
Developer Guides
- Integration Architecture
- CIM Messages
- Channel Connector Developer Guide
- Agent Desk Developer Guide
- Bot Connector Developer Guide
- Forms Developer Guide
- Third Party API Guide
- CX Objects
- CX Events and Activity Types
- Object Model Upgradation
- Controller Bot Training
- Channel Session Data Update User Guide
- Controller Training Documentation
- IVR Aggregated Activites API Guide