CX Upgrade Guide CX-4.4.4 to CX-4.4.5

Before proceeding with the upgrade, make sure that the system is idle state i.e. all agents are logged out from the agent desk.

Update following ConfigMaps

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4.4
cd cim-solution/kubernetes

1) Open cim/ConfigMaps/ef-connection-env-configmap.yaml
    add following environment variable under data:
    REDIS_CONNECT_TIMEOUT: "300"
    apply the updates kubectl apply -f cim/ConfigMaps/ef-connection-env-configmap.yaml

2) Open cim/ConfigMaps/ef-conversation-controller-configmap.yaml
    replace OUTBOUND_URL: http://ef-conversation-manager-svc:8080/controller-webhook
    with CONVERSATION_MANAGER: http://ef-conversation-manager-svc:8080
    kubectl apply -f cim/ConfigMaps/ef-conversation-controller-configmap.yaml

Delete Core Components Deployment

CODE

# Delete core deployments and AMQ
kubectl delete -f cim/Deployments
kubectl delete -f cim/StatefulSet/ef-amq-statefulset.yaml

Update AMQ Deployment

CODE

1) Open cim/StatefulSet/ef-amq-statefulset.yaml file.
2) Update AMQ Tag 
    gitimages.expertflow.com/general/activemq-k8s:5.17.1-alpine-zulu-K8s-4.4.5-4.4.5
3) Add following environment variable under container env
    - name: MAX_CONNECTIONS
      value: "5000"
4) kubectl apply -f cim/StatefulSet/ef-amq-statefulset.yaml

Update Core Components Deployments

YAML

# Update Conversation Controller Deployment
  1) Open cim/Deployments/ef-conversation-controller-deployment.yaml
  2) Add following environment variabe under container env
      - name: REDIS_CONNECT_TIMEOUT
        valueFrom:
          configMapKeyRef:
            key: REDIS_CONNECT_TIMEOUT
            name: ef-connection-env-cm
  3) Replace name and key of following container env 
      from OUTBOUND_URL to CONVERSATION_MANAGER
      - name: CONVERSATION_MANAGER
        valueFrom:
          configMapKeyRef:
            key: CONVERSATION_MANAGER
            name: ef-conversation-controller-cm

  4) Update image: gitimages.expertflow.com/cim/conversation-controller:4.4.5

# Update Agent Manager Deployment
  1) Open cim/Deployments/ef-agent-manager-deployment.yaml
  gitimages.expertflow.com/cim/agent-manager:4.4.5
  
# Update Conversation Manager Deployment
  1) Open cim/Deployments/ef-conversation-manager-deployment.yaml
  gitimages.expertflow.com/cim/conversation-manager:4.4.5
  
# Update Customer Channel Manager Deployment
  1) Open cim/Deployments/ef-ccm-deployment.yaml
  gitimages.expertflow.com/cim/customer-channel-manager:4.4.5
  
# Update Routing Engine Deployment
  1) Open cim/Deployments/ef-routing-engine-deployment.yaml
  gitimages.expertflow.com/cim/media-routing-engine:4.4.5.1
  
 # Update Bot Framework Deployment
  1) Open cim/Deployments/ef-bot-framework-deployment.yaml
  gitimages.expertflow.com/cim/bot-framework:4.4.5

Apply Core Components Deployment

CODE

# Start the core components
kubectl apply -f cim/Deployments