CX Upgrade Guide CX-4.4.5 to CX-4.4.6

Before proceeding with the upgrade, make sure that the system is idle state i.e. all agents are logged out from the agent desk.

Clone the CX repository on the target server

CODE

# Create CX-4.4.6 directory from root
mkdir CX-4.4.6

# Navigate to CX-4.4.6
cd CX-4.4.6

# Clone the CX-4.4.6 branch of cim-solution repository
git clone -b CX-4.4.6 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git

Update following ConfigMaps

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4.5
cd cim-solution/kubernetes

# Update ef-conversation-controller-configmap.yaml
  1) kubectl delete -f cim/ConfigMaps/ef-conversation-controller-configmap.yaml
  # Copy ef-conversation-controller-configmap.yaml from 4.4.6 to current release's ConfigMaps 
  2) cp ../../CX-4.4.6/cim-solution/kubernetes/cim/ConfigMaps/ef-conversation-controller-configmap.yaml cim/ConfigMaps
  3) kubectl apply -f cim/ConfigMaps/ef-conversation-controller-configmap.yaml
 
# Update ef-conversation-manager-configmap.yaml
  1) kubectl delete -f cim/ConfigMaps/ef-conversation-manager-configmap.yaml
  # Copy ef-conversation-manager-configmap.yaml from 4.4.6 to current release's ConfigMaps 
  2) cp ../../CX-4.4.6/cim-solution/kubernetes/cim/ConfigMaps/ef-conversation-manager-configmap.yaml cim/ConfigMaps
  3) kubectl apply -f cim/ConfigMaps/ef-conversation-manager-configmap.yaml

Delete Core Components Deployment

CODE

# Delete core deployments
kubectl delete -f cim/Deployments

# Delete conversation-controller-deployment.yaml file, since it's added as sidecar container of conversation-manager
rm cim/Deployments/ef-conversation-controller-deployment.yaml

Update Core Components Deployments

YAML

# Update Agent Manager Deployment
  1) Open cim/Deployments/ef-agent-manager-deployment.yaml
  gitimages.expertflow.com/cim/agent-manager:4.4.6
  
# Update Conversation Manager Deployment
# Copy ef-conversation-manager-deployment.yaml from 4.4.6 to current release's Deployments
  1) cp ../../CX-4.4.6/cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml cim/Deployments
  
# Update Customer Channel Manager Deployment
  1) Open cim/Deployments/ef-ccm-deployment.yaml
  gitimages.expertflow.com/cim/customer-channel-manager:4.4.6
  
# Update Routing Engine Deployment
  1) Open cim/Deployments/ef-routing-engine-deployment.yaml
  gitimages.expertflow.com/cim/media-routing-engine:4.4.6
  
 # Update Bot Framework Deployment
  1) Open cim/Deployments/ef-bot-framework-deployment.yaml
  gitimages.expertflow.com/cim/bot-framework:4.4.6
  
 # Update Realtime Reports Deployment
  1) Open cim/Deployments/ef-realtime-reports-deployment.yaml
  gitimages.expertflow.com/cim/realtime-reports-manager:4.4.3

Apply Core Components Deployment

CODE

# Start the core components
kubectl apply -f cim/Deployments

Follow this guide to upgrade Grafana