CX Upgrade Guide CX-4.4.6 to CX-4.4.7

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

Update Core Components Deployments

YAML

# Navigate to the following folder of the existing release i.e. CX-4.4.6
cd cim-solution/kubernetes

# Delete Realtime Reports Deployment
k delete -f cim/Deployments/ef-realtime-reports-deployment.yaml

# Replace Realtime Reports Deployment Tag
Open cim/Deployments/ef-realtime-reports-deployment.yaml
gitimages.expertflow.com/cim/realtime-reports-manager:4.4.4

# Apply Realtime Reports Deployment
k apply -f cim/Deployments/ef-realtime-reports-deployment.yaml