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CX Upgrade Guide CX-4.4.6 to CX-4.4.7

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

  1. Update Core Components Deployments

    # Navigate to the following folder of the existing release i.e. CX-4.4.6
    cd cim-solution/kubernetes
    # Delete Realtime Reports Deployment
    k delete -f cim/Deployments/ef-realtime-reports-deployment.yaml
    # Replace Realtime Reports Deployment Tag
    Open cim/Deployments/ef-realtime-reports-deployment.yaml
    # Apply Realtime Reports Deployment
    k apply -f cim/Deployments/ef-realtime-reports-deployment.yaml

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