5.13.0 5.12.0 5.11.0 5.10.0 5.9.0 5.8.0 5.7.0 5.6.0 5.5.0 5.4.0 5.3.0 5.2.0 5.1.0 5.0 4.10 4.9 4.8 4.7 4.6 4.5.3 4.5.2 4.5.1 4.5 4.4 4.3
5.13.0 5.12.0 5.11.0 5.10.0 5.9.0 5.8.0 5.7.0 5.6.0 5.5.0 5.4.0 5.3.0 5.2.0 5.1.0 5.0 4.10 4.9 4.8 4.7 4.6 4.5.3 4.5.2 4.5.1 4.5 4.4 4.3
Breadcrumbs

CX Upgrade Guide CX-4.4.6 to CX-4.4.7

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

  1. Update Core Components Deployments

    YAML
    # Navigate to the following folder of the existing release i.e. CX-4.4.6
cd cim-solution/kubernetes

# Delete Realtime Reports Deployment
k delete -f cim/Deployments/ef-realtime-reports-deployment.yaml

# Replace Realtime Reports Deployment Tag
Open cim/Deployments/ef-realtime-reports-deployment.yaml
gitimages.expertflow.com/cim/realtime-reports-manager:4.4.4

# Apply Realtime Reports Deployment
k apply -f cim/Deployments/ef-realtime-reports-deployment.yaml