CX Upgrade Guide CX-4.4.7 to CX-4.4.8

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

Clone the CX repository on the target server

CODE

# Clone the CX-4.4.8 branch of cim-solution repository
git clone -b CX-4.4.8 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git

Stop Reporting Connector and Historical Reports Manager

CODE

# Stop reporting connector running in your current release i-e CX-4.4.7
kubectl delete -f cim-solution/kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml -n expertflow
# delete configmap for reporting connector 
kubectl -n expertflow delete configmap ef-reporting-connector-conf
# delete the present deployment of historical-reports-manager
kubectl delete -f cim-solution/kubernetes/cim/Deployments/ef-historical-reports-deployment.yaml

Copy and Run the MYSQL Update Script

CODE

# Copy the following script from CX-4.4.8 to your current release i-e CX-4.4.7/cim-solution/kubernetes/pre-deployment/reportingConnector/dbScripts/dbupdate/

CX4.4.8/cim-solution/kubernetes/pre-deployment/reportingConnector/dbScripts/dbupdate/historical_reports_db_update_script_MYSQL.sql.sql

# Run the following MySQL update script on top of current historical database.
CX4.4.7/cim-solution/kubernetes/pre-deployment/reportingConnector/dbScripts/dbupdate/historical_reports_db_update_script_MYSQL.sql.sql

Replace Historical Reports Manager and Reporting Connector Tag

CODE

# Open cim-solution/kubernetes/cim/Deployments/ef-historical-reports-deployment.yaml file in CX-4.4.7
gitimages.expertflow.com/cim/historical-reports-manager:4.4.8
# Apply the deployment of historical reports manager
kubectl apply -f cim-solution/kubernetes/cim/Deployments/ef-historical-reports-deployment.yaml

# Open cim-solution/kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml file in CX-4.4.7
gitimages.expertflow.com/cim/reporting-connector:4.4.8
# Create configmap
kubectl -n expertflow create configmap ef-reporting-connector-conf --from-file=cim-solution/kubernetes/pre-deployment/reportingConnector/reporting-connector.conf
# Apply the reporting-connector deployment
kubectl apply -f cim-solution/kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml -n expertflow

Update Routing Engine Tag

CODE

# Delete Routing Engine’s Deployment
k delete -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
# Update Routing Engine’s Deployment Tag
 gitimages.expertflow.com/cim/media-routing-engine:4.4.8.1
# Apply Routing Engine’s Deployment
k apply -f cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml