CX Upgrade Guide CX-4.4.8 to CX-4.4.9

Before proceeding with the upgrade, ensure that the system is in an idle state, with all agents logged out from the agent desk.

Update ConfigMap

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4.8
  cd cim-solution/kubernetes

# Update Connection ConfigMap
  # Delete existing ConfigMap    
    kubectl delete -f kubernetes/cim/ConfigMaps/ef-connection-env-configmap.yaml
  # Update MONGODB_HOST value to following in kubernetes/cim/ConfigMaps/ef-connection-env-configmap.yaml
    MONGODB_HOST: mongo-mongodb.ef-external.svc.cluster.local 
  # Apply the changes
    kubectl apply -f kubernetes/cim/ConfigMaps/ef-connection-env-configmap.yaml

Update Core Components Tag

CODE

# Delete Deployments
  kubectl delete -f kubernetes/cim/Deployments

# Update CCM tag in cim-solution/kubernetes/cim/Deployments/ef-ccm-deployment.yaml
  tag: gitimages.expertflow.com/cim/customer-channel-manager:4.4.9

# Update Conversation-Manager tag in cim-solution/kubernetes/cim/Deployments/ef-conversation-manager-deployment.yaml
  tag: gitimages.expertflow.com/cim/conversation-manager:4.4.9
  
# Update Routing-Engine tag in cim-solution/kubernetes/cim/Deployments/ef-routing-engine-deployment.yaml
  tag: gitimages.expertflow.com/cim/media-routing-engine:4.4.9  
   
# Update Bot-Framework tag in cim-solution/kubernetes/cim/Deployments/ef-bot-framework-deployment.yaml
  tag: gitimages.expertflow.com/cim/bot-framework:4.4.9     

# Update State-Events-Logger tag in cim-solution/kubernetes/cim/Deployments/ef-state-events-logger-deployment.yaml
  tag: gitimages.expertflow.com/cim/state-events-logger:4.4.9     
  
# Update Cim-Customer tag in cim-solution/kubernetes/cim/Deployments/ef-cim-customer-deployment.yaml
  tag: gitimages.expertflow.com/cim/cim-backend:4.4.9      
  
# Update Team-Announcement tag in cim-solution/kubernetes/cim/Deployments/ef-team-announcement-deployment.yaml
  tag: gitimages.expertflow.com/cim/team-announcement:4.4.9
  Add following environment variable under env: section
  - name: MONGODB_USERNAME
    valueFrom:
      configMapKeyRef:
        key: MONGODB_USERNAME
        name: ef-connection-env-cm
      
  
# Update Unified-Admin tag in cim-solution/kubernetes/cim/Deployments/ef-unified-admin-deployment.yaml
  tag: gitimages.expertflow.com/cim/unified-admin:4.4.9 
  
# Update Historical Reports tag in cim-solution/kubernetes/cim/Deployments/ef-historical-reports-deployment.yaml
  tag: gitimages.expertflow.com/cim/historical-reports-manager:4.4.9         
   
# Update Agent Manager's tag in cim-solution/kubernetes/cim/Deployments/ef-agent-manager-deployment.yaml
  gitimages.expertflow.com/cim/agent-manager:4.4.9

Update Reporting Connector

CODE

# Update Reporting connector configMap
  # Delete existing ConfigMap
    kubectl -n expertflow delete configmap ef-reporting-connector-conf 
  # Update Reporting connector conf file
    Open pre-deployment/reportingConnector/reporting-connector.conf and add following environment variables
    mongo_username=root
    mongo_password=Expertflow123
  # Create the ConfigMap
    kubectl -n expertflow create configmap ef-reporting-connector-conf --from-file=pre-deployment/reportingConnector/reporting-connector.conf 
    
# Update Reporting connector cron
  # Delete existing deployment
    kubectl delete -f pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml -n expertflow
  # Update Reporting connector tag in cim-solution/kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml
    gitimages.expertflow.com/cim/reporting-connector:4.4.9

Start Core Components

CODE

# Apply all deployments
kubectl apply -f cim/Deployments

# Run reporting-connector cron job
kubectl apply -f pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml -n expertflow