CX Upgrade Guide CX-4.4 to CX-4.4.1

Before proceeding with the upgrade, make sure that the system is idle state i.e. all agents are logged-out from agent-desk.

Delete deployment of following components.

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4
cd cim-solution/kubernetes

kubectl delete -f cim/Deployments/ef-agent-manager-deployment.yaml
kubectl delete -f cim/Deployments/ef-licence-manager-deployment.yaml
kubectl delete -f cim/Deployments/ef-unified-admin-deployment.yaml
kubectl delete -f kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml

Update the following components' deployment tags.

CODE

cim/Deployments/ef-agent-manager-deployment to 4.4.1-SR1
cim/Deployments/ef-licence-manager-deployment.yaml toto 4.3-SR1
cim/Deployments/ef-unified-admin-deployment.yaml to 4.4-1-SR1
kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml to 4.4.1-SR1

Run the following command to update the deployment

CODE

# Navigate to the following folder of the existing release i.e. CX-4.4
cd cim-solution/kubernete

kubectl apply -f cim/Deployments/ef-agent-manager-deployment.yaml
kubectl apply -f cim/Deployments/ef-licence-manager-deployment.yaml
kubectl apply -f cim/Deployments/ef-unified-admin-deployment.yaml
kubectl apply -f kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml

Execute the script on Keycloak DB following the steps outlined in this guide.