Before proceeding with the upgrade, make sure that the system is idle state i.e. all agents are logged-out from agent-desk.
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Delete deployment of following components.
# Navigate to the following folder of the existing release i.e. CX-4.4 cd cim-solution/kubernetes kubectl delete -f cim/Deployments/ef-agent-manager-deployment.yaml kubectl delete -f cim/Deployments/ef-licence-manager-deployment.yaml kubectl delete -f cim/Deployments/ef-unified-admin-deployment.yaml kubectl delete -f kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml -
Update the following components' deployment tags.
cim/Deployments/ef-agent-manager-deployment to 4.4.1-SR1 cim/Deployments/ef-licence-manager-deployment.yaml toto 4.3-SR1 cim/Deployments/ef-unified-admin-deployment.yaml to 4.4-1-SR1 kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml to 4.4.1-SR1 -
Run the following command to update the deployment
# Navigate to the following folder of the existing release i.e. CX-4.4 cd cim-solution/kubernete kubectl apply -f cim/Deployments/ef-agent-manager-deployment.yaml kubectl apply -f cim/Deployments/ef-licence-manager-deployment.yaml kubectl apply -f cim/Deployments/ef-unified-admin-deployment.yaml kubectl apply -f kubernetes/pre-deployment/reportingConnector/ef-reporting-connector-cron.yaml -
Execute the script on Keycloak DB following the steps outlined in this guide.