CX Upgrade Guide CX-4.4.X to CX-4.4.4 | Expertflow CX

Before proceeding with the upgrade, make sure that the system is idle state i.e. all agents are logged-out from agent-desk.

Update controller training.

YAML

a# Navigate to the following folder of the existing release i.e. CX-4.4-x
cd cim-solution/kubernetes

# Delete Conversation Controller’s Deployment
k delete -f cim/Deployments/ef-conversation-controller-deployment.yaml

# Delete Conversation Controller’s Config Maps
kubectl -n expertflow delete configmap ef-conversation-controller-actions-cm
kubectl -n expertflow delete configmap ef-conversation-controller-actions-pycache-cm
kubectl -n expertflow delete configmap ef-conversation-controller-actions-utils-cm 

# Apply ConfigMaps for Conversation Controller
kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions
kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils
kubectl -n expertflow create configmap ef-conversation-controller-actions-pycache-cm --from-file=pre-deployment/conversation-Controller/__pycache__

# Apply Conversation Controller's Deployment
k apply -f cim/Deployments/ef-conversation-controller-deployment.yaml

Update conversation manager tag

YAML

# Delete Conversation Manager’s Deployment
k delete -f cim/Deployments/ef-conversation-manager-deployment.yaml

# Update Conversation Manager’s Deployment Tag
 gitimages.expertflow.com/cim/conversation-manager:4.4.1

# Apply Conversation Manager's Deployment
k apply -f cim/Deployments/ef-conversation-manager-deployment.yaml