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CX Upgrade Guide CX-4.4.X to CX-4.4.4

Before proceeding with the upgrade, make sure that the system is idle state i.e. all agents are logged-out from agent-desk.

  1. Update controller training.

    a# Navigate to the following folder of the existing release i.e. CX-4.4-x
    cd cim-solution/kubernetes
    # Delete Conversation Controller’s Deployment
    k delelete -f cim/Deployments/ef-conversation-controller-deployment.yaml
    # Delete Conversation Controller’s Config Maps
    kubectl -n expertflow delete configmap ef-conversation-controller-actions-cm
    kubectl -n expertflow delete configmap ef-conversation-controller-actions-pycache-cm
    kubectl -n expertflow delete configmap ef-conversation-controller-actions-utils-cm 
    # Apply ConfigMaps for Conversation Controller
    kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions
    kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils
    kubectl -n expertflow create configmap ef-conversation-controller-actions-pycache-cm --from-file=pre-deployment/conversation-Controller/__pycache__
    # Apply Conversation Controller's Deployment
    k applt -f cim/Deployments/ef-conversation-controller-deployment.yaml

  2. Update conversation manager tag

    # Delete Conversation Manager’s Deployment
    k delete -f Deployments/ef-conversation-manager-deployment.yaml
    # Update Conversation Manager’s Deployment Tag
    # Apply Conversation Manager's Deployment
    k apply -f Deployments/ef-conversation-manager-deployment.yaml

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