CX Objects

Title	Description	Object Name
component	This object contains the .	component
ComponentType	This object contains the .	ComponentType
carouselMessageType	This enum contains the possible values of carouselMessageType.	carouselMessageType - Enum
customer	It is a dynamic object that can be modified by the admin. By default, it contains four attributes id, firstName, isAnoymous and additionalDetail given as follows. It can be sent as `null` or customer information can also be sent by 3rd party.	customer
channelData	This object contains the channel related data.	channelData
channelSession	This object contains properties related to the session that has been established through a particular channel e.g. web, voice etc. Each customer conversing with an agent/bot will have their own channel session.	channelSession
channelSessionState	This object contains properties related to the state of the channel session.	channelSessionState
ChannelConfig	This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.	ChannelConfig
ParticipantType	This object contains properties of the participant type.	ParticipantType
ParticipantRole	This object contains properties of the role a participant can assume.	ParticipantRole
Participant	This object contains properties of the user/participant.	Participant
Channel	This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc.	Channel
ChannelConnector	This object contains properties of the conversation participant.	Channel Connector
Tenant	This object contains the data of the tenants managed through Keycloak.	Tenant
conversationParticipant	This object contains properties of the conversation participant.	conversationParticipant
ChannelType	This object contains the attributes of the channel type object.	ChannelType
CC User	This object contains agent information	Agent (will be renamed to CCUser)
AgentPresence	This object contains agent information, agent state, and agent's MRD states.	AgentPresence