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Facebook Connector Limitations

  • Nested comments having photos and videos, stickers, and GIFs are not returned by the FB Graph API sometimes (API used for View full Post), only their captions are being returned.

  • For now, the FB Graph API is only returning first-level video comments posted by the admin of the page.

  • The FB Graph API does not return the profile photo of the users commenting on the post.

  • In case of a single FB comment, some GIFs will not land on the AgentDesk because of the broken payload received from Facebook.

  • A single FB comment can’t be shown on the AgentDesk as it does not contain the FB page info.

  • Highlighted text is not supported on Facebook DM.

  • Emojis are not supported by the AgentDesk.

  • Menu buttons are not supported.

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