Facebook Connector Limitations

Nested comments having photos and videos, stickers, and GIFs are not returned by the FB Graph API sometimes (API used for View full Post), only their captions are being returned.

For now, the FB Graph API is only returning first-level video comments posted by the admin of the page.

The FB Graph API does not return the profile photo of the users commenting on the post.

In case of a single FB comment, some GIFs will not land on the AgentDesk because of the broken payload received from Facebook.

A single FB comment can’t be shown on the AgentDesk as it does not contain the FB page info.

Highlighted text is not supported on Facebook DM.

Emojis are not supported by the AgentDesk.

Menu buttons are not supported.