Leave Conversation
Enables the agent to leave a conversation
Leave Conversation
Based on agent permissions, an agent may leave an ongoing conversation even if a customer is present in the conversation.
If the agent leaves a conversation while the customer is still present on any of the customer channels, the conversation remains active but the agent task is closed.
If the agent leaves a conversation when the customer has left, the conversation is usually closed.
![](../../__attachments/81264687/leave%20conversation-1.1.png?inst-v=56d73ba8-2e11-4dce-af58-c39ec88a3b24)
Leave Conversation
Click the