Security Features
PII data masking
While creating a customer attribute, you can mark that attribute as PII (Personal Identifiable Information), so this information will be visible to only authorized agents in AgentDesk.
![image-20240125-070729.png](../../__attachments/81920218/image-20240125-070729.png?inst-v=5fefeec5-d207-400b-a1e4-253c22c7d019)
While creating a customer attribute, you can mark that attribute as PII (Personal Identifiable Information), so this information will be visible to only authorized agents in AgentDesk.