Security Features
PII data masking
While creating a customer attribute, you can mark that attribute as PII (Personal Identifiable Information), so this information will be visible to only authorized agents in AgentDesk.
![image-20240125-070729.png](../../__attachments/81920218/image-20240125-070729.png?inst-v=56d73ba8-2e11-4dce-af58-c39ec88a3b24)
While creating a customer attribute, you can mark that attribute as PII (Personal Identifiable Information), so this information will be visible to only authorized agents in AgentDesk.